Customer Service

Shipping & Delivery

Shoes are dispatched on receipt of your kind order (if in stock), otherwise within 3 to 5 days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date. You will be sent a non-automated email confirming your order and expected delivery date. This is usually sent within 24 hours. Recorded delivery is used for all orders.

Free UK Delivery

We offer free delivery in the UK for all footwear items, luggage and larger accessories. Small accessories are shipped free if ordered with footwear or other large accessory items.

Import Duty / Tax

Some non EU countries will charge import duties on goods imported from the UK. It is the customers responsibility to pay any such taxes.

Shipping Group

All products are in one of five shipping groups labelled A to E. This is not a strict categorisation - for example - some lighter luggage items might be classified as B or C incurring a smaller shipping fee.

Shipping Group Examples
A B C D E

Shoes
Boots
Luggage

Shoe Trees Slippers
Sandals
Hats
Polish
Wallets
Purses
Ties
Socks
Scarves
Cuff Links

Shipping is charged according to the table below

Shoes International Shipping Fees
 ABCDE
UK £0 £0 £0 £2.00* £1.00*
European Union £10.00 £7.50 £6.00 £2.49 £1.95
Europe non EU** £10.00 £7.50 £6.00 £2.49 £1.95
World Wide £18.00 £10.50 £9.00 £3.95 £3.49

* Small Accessory Items (Eastern European Countries)

Some small accessory items (those in shipping groups D and E) will incur shipping fees if they are despatched without other larger items. However, you may order up to 6 of these items with each pair of shoes or luggage item without incurring a shipping fee.

Shipping charges to some Eastern European countries are the same as 'World Wide' - this is because the cost to us is considerably higher than Western Europe. We keep these charges under review and will reduce charges where possible.

Permitted Destinations

Whilst we would like to be able to send our products anywhere in the world, unfortunately problems with unreliable shipping and expensive shipping rates have led to us excluding some regions. If your destintation is not included on our list of countries please email us. We may be able to ship to your destination, though additional shipping fees may be required.

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