Customer Service

Shipping & Delivery

Shoes are dispatched on receipt of your kind order (if in stock), otherwise within 3 to 5 days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date. You will be sent a non-automated email confirming your order and expected delivery date. This is usually sent within 24 hours. Recorded delivery is used for all orders.

Free UK Delivery

We offer free delivery in the UK for all footwear items, luggage and larger accessories. Small accessories are shipped free if ordered with footwear or other large accessory items.

Import Duty / Tax

Some non EU countries will charge import duties on goods imported from the UK. It is the customer's responsibility to pay any such taxes.

Shipping Group

All products are in one of five shipping groups labelled A to E. This is not a strict categorisation - for example - some lighter luggage items might be classified as B or C incurring a smaller shipping fee.

 

 

UK CUSTOMERS

We would like to reassure our UK customers that there will be NO UNEXPECTED DUTY OR IMPORT TAXES on their orders. All orders will be priced exactly as indicated at checkout.

EU CUSTOMERS

There are two factors to consider when buying from the UK - VAT and Duty. However, any concerns regarding these charges can be avoided by choosing to order using our DDP service (see below)

VAT ON EU EXPORTS

VAT will be deducted from EU countries by default - automatically at checkout.  VAT will be charged on your order by the customs authority in the destination country - at the usual VAT rate for that EU destination.

DUTY ON EU EXPORTS

For products of price below €150, or those priced over €150 but manufacturered in the EU or the UK, there will be no import duty. Please ask if you are unsure regarding the country of origin.

For goods priced over €150 manufacturered outside the EU and UK duty will be charged according to EU legislation which depends upon the product, price and shipping charges.

DELIVERY DUTY PAID SERVICE (DDP)

Shoes International can now provide a DDP service for all deliveries to the EU - this will ensure all the VAT and duty charges are paid up front before despatch. We can provide a quotation before you purchase so you know the costs before buying. This method ensures the quickest delivery times by avoiding any delays at customs in the delivery country.

 
Shipping Group Examples
A B C D E

Shoes
Boots
Luggage

Shoe Trees Slippers
Sandals
Hats
Polish
Wallets
Purses
Ties
Socks
Scarves
Cuff Links

Shipping is charged according to the table below

Shoes International Shipping Fees
 ABCDE
UK £0 £0 £0 £2.00* £1.00*
European Union £10 £7.50 £6 £2.49 £1.95
Europe non EU** £10 £7.50 £6 £2.49 £1.95
World Wide £18 £10.50 £9 £3.95 £3.49
South Africa & Israel £27 £25 £17 £10 £10
Due to the raised cost of sending to Israel and South Africa we are sorry that we have to charge additional shipping to these countries.

* Small Accessory Items (Eastern European Countries)

Some small accessory items (those in shipping groups D and E) will incur shipping fees if they are despatched without other larger items. However, you may order up to 6 of these items with each pair of shoes or luggage item without incurring a shipping fee.

Shipping charges to some Eastern European countries are the same as 'World Wide' - this is because the cost to us is considerably higher than in Western Europe. We keep these charges under review and will reduce charges where possible.

Permitted Destinations

Whilst we would like to be able to send our products anywhere in the world, unfortunately, problems with unreliable shipping and expensive shipping rates have led to us excluding some regions. If your destination is not included on our list of countries please email us. We may be able to ship to your destination, though additional shipping fees may be required.