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Shoes are dispatched on receipt of your kind order (if in stock), otherwise within 3 to 5 days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date. You will be sent a non-automated email confirming your order and expected delivery date. This is usually sent within 24 hours. Recorded delivery is used for all orders.
We offer free delivery in the UK for all footwear items, luggage and larger accessories. Small accessories are shipped free if ordered with footwear or other large accessory items.
Some non EU countries will charge import duties on goods imported from the UK. It is the customer's responsibility to pay any such taxes.
All products are in one of five shipping groups labelled A to E. This is not a strict categorisation - for example - some lighter luggage items might be classified as B or C incurring a smaller shipping fee.
Shipping is charged according to the table below
Some small accessory items (those in shipping groups D and E) will incur shipping fees if they are despatched without other larger items. However, you may order up to 6 of these items with each pair of shoes or luggage item without incurring a shipping fee.
Shipping charges to some Eastern European countries are the same as 'World Wide' - this is because the cost to us is considerably higher than in Western Europe. We keep these charges under review and will reduce charges where possible.
Whilst we would like to be able to send our products anywhere in the world, unfortunately, problems with unreliable shipping and expensive shipping rates have led to us excluding some regions. If your destination is not included on our list of countries please email us. We may be able to ship to your destination, though additional shipping fees may be required.