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Our reputation depends on our level of service and customer satisfaction. All items are checked thoroughly prior to dispatch and should reach you undamaged and ready for use. In the unlikely event that items are received faulty or damaged, then a total refund (including return shipping) is given.
Should you find the goods unsuitable (wrong size or colour for example), a refund of the purchase price of the goods will be offered (excluding any overseas shipping charge). However, you will be obliged to pay the cost of the return shipping. We will endeavour to advise and hopefully provide you with a suitable replacement - and would share any outward shipping cost for the replacement pair.
If goods are returned to us showing signs of wear we are unable to give you a full refund.
Signs of wear include creased uppers and marked soles. Please ensure shoes are tried on a carpeted surface only.
If you require a full refund, may we request that any complimentary items are returned including, tie, polish and shoe trees.
Should you wish to exchange for an alternate size, colour or style we will be happy to do this and we will split the cost of the exchange postage with you.