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Our reputation depends on our level of service and customer satisfaction. All items are checked thoroughly prior to dispatch and should reach you undamaged and ready for use. In the unlikely event that items are received faulty or damaged, then a total refund (including return shipping) is given.
Should you find the goods unsuitable (wrong size or colour for example), a refund of the purchase price of the goods will be offered (excluding any overseas shipping charge). Within the UK, you can return your items free of charge using the supplied envelope. Outside of the UK, you will be obliged to pay the cost of the return shipping.
We do have the facility to use a shipping agent for overseas customers - which might result in cheaper return cost - please ask for advice.
We will endeavour to advise and hopefully provide you with a suitable replacement - and would share any outward shipping cost for the replacement pair.
If goods are returned to us showing signs of wear we are unable to give you a full refund. Signs of wear include creased uppers and marked soles. Please ensure shoes are tried on a carpeted surface only.
If you require a full refund, may we request that any complimentary items are returned including, tie, polish and shoe trees.
Should you wish to exchange for an alternate size, colour or style we will be happy to do this and we will split the cost of the exchange postage with you.
The Consumer Protection (Distance Selling) Regulations 2000 recommends a return period of 7 working days within which the consumer can return their goods without giving a reason. However we confirm that we offer the consumer the right to return their goods within 30 days.
None of the above affects your statutory rights as a consumer.
Access and complete the Returns Form. We have also made these returns instructions available via a printable document for your convenience: Print Friendly Instructions. Please complete the form as fully as possible, the more information, the quicker it will be processed. If no order number or contact details are included we will be unable to process your return.
Please repack the shoes carefully to ensure they are not damaged in transit and do not write on or stick anything to the outside of the original shoe box.
We recommend you return the footwear using the pre-paid label sent with your order and obtain proof of postage as we are not liable for goods lost in transit.
We are now able to offer excellent return shipping rates via our own courier. Please contact us for details of the service before sending your returns. All the terms and conditions below still apply - but we strongly recommend contacting us for a returning shipping quotation before sending your items back to us.
Please note that returns due to faults MUST BE SENT VIA THIS METHOD.
Do not send goods via courier services such as UPS, DHL or FedEx, as there will be excessive clearance fees. We will not be responsible for these fees and may refuse delivery or charge the fees back to you.
Please, may we ask you to mark clearly on the outside of the parcel RETURNING TO OWNER - MANUFACTURED IN THE UK this will help the parcel to pass quickly through the UK Customs?
Customers are responsible for returning the shoes, completing the customs forms correctly and paying any associated costs. If you do not use our courier service, we suggest using registered insured postage, and that customers retain a proof of postage just in case the parcel should fail to be delivered. Please ensure you tick the Returned Goods box on the customs declaration documents - failure to do so can result in expensive custom fees or the return of your parcel. Pediwear is not responsible for return goods lost in transit.
All returns should be sent to:
Returns DepartmentShoes International24 WestgateHalifaxW. YorkshireHX1 1DJ UK